FAQ’s

Q: What types of software do you support?

A: We support the following software packages: Adobe Creative Suite CS5.5 (InDesign, Illustrator, Photoshop, Acrobat) Microsoft Office 2011 (we are not afraid of Publisher!)

Q: What file format should I use?

A: The preferred format is PDF; however, it must be created properly. If you are unsure, please send the zipped native files. Other acceptable formats include jpg, tif, psd, ai, eps and png.

If you are sending a vector file, please make sure that all fonts are outlined to avoid substitution or reflow. However, if you think there may be text/graphic edits, please zip and send the collected native files.

Q: Should I package or collect images and fonts?

A: Yes. If you are sending a document created in a page layout program (InDesign, Publisher,
Quark, etc.), please use that program’s corresponding “Package” or “Collect” feature to ensure that all of the file’s images and fonts are in one place. That allows us to reproduce your settings and ensure accuracy in output.

Q: What resolution is recommended for the best print quality?

A: Optimal resolution is 300dpi at 100% size. When you send us a file that doesn’t meet that requirement, we’ll do our best to make it look good; however, artifacts can appear. The result may not be what you were hoping for.

Q: How should I set up my files: CMYK, RGB or Pantone®?

A: For consistency and accuracy, we advise you use process CMYK; however, there are exceptions to this rule. If you are concerned about matching a specific Pantone® color or achieving pleasing color on photos, please provide us with your native document and support files and we will adjust as necessary.

Q: How do I ensure my piece prints to the edge (bleeds)?

A: If you want your piece to print all the way to the edge, you must allow for at least 1/8″ of
extra image area on all four sides (e.g., a 5″ x 7″ document with full bleed should be 5.25″ x 7.25″ before trim). If no bleed is provided in the file, we cannot ensure that your project will be trimmed accurately. We also suggest that a small border be added.

Q: What should I do about transparencies?

Transparencies are caused by shadows, glows and transparent objects created in a vector-based platform such as Illustrator and InDesign. We recommend that you flatten all submitted transparencies to avoid any possible problems.

Q: How should I impose my file?

A: When sending business cards (or any document smaller than 8.5″ x 11″), please send one-up with crops and bleeds (if necessary). We will impose the job on the final press sheet.

Q: Should I set up files in “reader spreads” or “printer spreads”?

A: If you are absolutely sure of the press sheet layout, printer spreads with crops and bleed will expedite setup time on your job. If you’re not sure, set up your file in individual pages (no spreads) and we will impose the file.

Q: How do I send files to Uptown Color?

A: Getting files to us is easy. Just click here to upload your files and be sure to include all job details in the comments field.

Any questions can be emailed directly to orders@uptowncolor.com or to your sales representative’s email address. For larger projects, please use our secure Upload Page, but be sure to include any specs and any other important details in the comments field. You may also bring us your files on a flash drive, hard drive or CD/DVD.

Q: What is the typical turnaround time for standard jobs?

A: We can usually turn around most typical jobs within 24 hours. Jobs that require design or larger, more complex jobs will take longer. Please contact us to determine the turnaround for your specific project.

Q: Does Uptown Color print oversize posters and banners?

A: Yes. We can print any custom size up to 60″ wide, depending on the media. A wide variety of media is available, including photo gloss, satin, vinyl and canvas. There’s no minimum quantity – print one or 101! Before we print most jobs, we’ll print a free strip proof to confirm color and print quality.